“Reshape” is the trading name for Reshape Living Group Limited and its wholly owned subsidiaries. 

This privacy notice tells you what to expect us to do with your personal information. 

• Contact details 

• What information we collect, use, and why 

• Lawful bases and data protection rights 

• Where we get personal information from 

• How long we keep information 

• Who we share information with 

• How to complain 

Contact details

Email - hello@reshapeliving.co.uk

Address - 9 Bentinck Street, London, England, W1U 2EL 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients: Names and contact details

We collect or use the following personal information for information updates or marketing purposes: Names and contact details

We collect or use the following personal information for research or archiving purposes: Names and contact details

We collect or use the following personal information to comply with legal requirements: Name and Contact information

We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for research or archiving purposes: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information to comply with legal requirements: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. 

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.  

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data. 

Webform

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. 

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Data Retention

Where we get personal information from: Directly from you 

How long we keep information 

If we collect your personal information, the length of time in which we retain it is determined by several factors including the purpose(s) for which it was collected, it is being used for and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.  

We will keep IP address information for approximately 12 months from the date on which you last use the Website, after which this information will be permanently and securely deleted from both the Website and any records maintained by our business. 

Others we share personal information with 

• Professional or legal advisors 

• Regulatory authorities 

• Professional consultants 

International Transfer

We do not transfer any of your personal data to any third parties which are located outside the United Kingdom. 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. 

Your Legal Rights

In certain circumstances, you have rights under data protection laws in relation to your personal data as detailed below. 

To access your personal data: You may obtain access to your information (if we’re processing it) (commonly known as a "data subject access request"), so that you can check that we’re using your personal data in accordance with the applicable data protection laws. 

To rectify your personal data: You may be entitled to have your personal data corrected if the information we hold about you is inaccurate or incomplete. 

To request erasure of your personal data: Also known as ‘the right to be forgotten’ and, in simple terms, this right enables you, in certain circumstances, to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. 

To restrict processing of your personal data: You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. 

Data portability: You may request that your personal data is transferred to you or another person or organisation. 

To object to processing: You may have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent). 

To withdraw consent: Where we are relying on your consent to process your personal data, you may withdraw that consent at any time. 

If you no longer want to receive certain communications (such as news or updates) from us via email or text, then you can: (1) unsubscribe from such communications by clicking the “unsubscribe” button in any email we send to you, or email us at hello@reshapeliving.co.uk and we will remove you from the list. 

If you would like to exercise any of your legal rights set out above, or you want to ask a question about this privacy policy or how we collect and use your personal data, please email us at hello@reshapeliving.co.uk, providing us with enough information to identify you and verify your identity and informing us of the information to which your request relates. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint

Policy last updated March 2025

“Reshape” is the trading name for Reshape Living Group Limited and its wholly owned subsidiaries. 

Reshape is committed and accountable for advancing diversity, equality, and inclusion in all its forms across the projects and communities it works within. 

Diversity is a significant component of striving for excellence in all our collective goals and Reshape embraces all differences including age, gender, ethnicity, physical appearance, physical or mental disabilities, values, lifestyle, religion, sexual orientation and identity, nationality, education and family responsibilities. 

Employee Recruitment, Retention & Behaviours. 

• Equity of opportunity for prospective employees 

• Equity of opportunity and attainment for employees 

• An inclusive workplace 

• Appropriate training 

• Employees reflecting our values in their behaviour 

Development Delivery 

• Reflecting strong DE&I principles in what we do day to day   

• Promoting DE&I in the selection of our professional teams and constructors through inclusiveness of communication, and relationship building with BAME practices and professional advocacy groups 

• Embedding DE&I practices and procedures in the legal / governance / management structures of our projects 

Monitoring 

Monitoring will include assessing how the equality, diversity and inclusion policy, and any supporting action plans are working in practice, reviewing them annually, and considering and taking action to address any issues. 

Legal Elements 

It is important that all employees understand that they are required by law to comply with anti­-discrimination legislation. Ignorance of the law is no defence and both Reshape and the individual can be held liable if they contravene the legislation detailed below, or any amendment or consolidation of it, or enactment of any new discriminatory legislation.  

The Equality Act 2010 draws together all the discrimination legislation which has been introduced since 1970. The Act protects the following groups:  

• Age  

• Gender Reassignment  

• Pregnancy and Maternity  

• Religion or Belief  

• Sexual Orientation  

• Disability  

• Marriage and Civil Partnership  

• Race  

• Sex  

It is unlawful to victimise anyone because they have brought a complaint related to the above legislation.  

Responsibility for Equal Opportunities  

We are committed to the implementation of this policy. All individuals in the business play a vital part in implementing this policy.  

Each employee is responsible for their own behaviour and for maintaining an environment in which discrimination, harassment and victimisation are regarded as unacceptable.  

The Partners will communicate this policy to employees and investigate complaints.  

Each individual must ensure that they do not indirectly support unfair behaviour by ignoring what is happening around them. All staff are required to comply with the policy and to act in accordance with its objectives. 

Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action. Discriminatory conduct and sexual, racial or disability harassment and bullying will be treated as gross misconduct and may result in dismissal.  

Complaints Procedure  

If you feel you are being treated unfairly it is important that you do not ignore the problem or blame yourself. We will treat all complaints seriously. If you feel that you are being discriminated against in any way you should inform the Partners immediately.